Support | VehicleCounts.com

End Of Year Closure

Our offices will be closed Monday, December 23nd thru Wednesday, January 1st. Any orders placed during this time will ship out on Thursday, January 2nd. If you need to contact support please send us an email.

July 18, 2024

TrafficViewer Pro version 1.7.3.150 available!
We have just released a new version of our TrafficViewer Pro software the new version has some new exports along with some bug fixes and other minor changes. If you don't have a 1.7.x.x version you will need to download and install it to use the new version. Otherwise you should be able to check for updates within the software to have it automatically update.
TrafficViewer Pro

June 3, 2024

TrafficViewer Pro BETA version 1.7.3.150 available!
We have just released a new version of our TrafficViewer Pro software (BETA release) the new version has some new exports along with some bug fixes and other minor changes. If you don't have a 1.7.x.x version of the beta software you will need to download and install it to use the new version. Otherwise you should be able to check for updates within the software to have it automatically update.
TrafficViewer Pro BETA

May 13, 2024

TrafficViewer Pro BETA version 1.7.2.147 available!
We have just released a new version of our TrafficViewer Pro software (BETA release) to fix a PRN export bug. If you don't have a 1.7.x.x version of the beta software you will need to download and install it to use the new version. Otherwise you should be able to check for updates within the software to have it automatically update.
TrafficViewer Pro BETA

Have Questions?

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info@vehiclecounts.com
+1 971-732-5075

Support

To help answer questions you may have, please review our Frequently Asked Questions (FAQs), online manuals, and other help.

If you cannot find what you are looking for, please contact us for assistance.

Turning Movement Counters

MicroTally-14 & MicroTally-18

Road Tube Counters

NanoCount 1000

PicoCount 2500

PicoCount 2500 New Owner Letter (PDF)
PicoCount 2500 Quick Start Guide (Online)
PicoCount 2500 Manual - English (Online)
PicoCount 2500 Manual - Español (Online)
TrafficViewer Pro Software Manual - English (Online)
TrafficViewer Pro Software Manual - Español (Online)
Video: TrafficViewer Pro -- Getting Started (on YouTube)
Video: TrafficViewer Pro -- In Depth 1 (on YouTube)
Setting Your Counter Out
Short Article: "Adjusting dwells for the best results"
Short Article: "Setting up for low speeds"
Short Article: "Using our counters with testers/simulators"
Step-by-step: "Troubleshooting PicoCount connection problems"
Cleaning Your Units
PicoCount/TrafficViewer Pro Frequently Asked Questions (FAQ)
PicoCount Warranty & Repair Information
Software: TrafficViewer Pro Download Page
Software: Additional Vehicle Classification Schemes, not in our software
PicoCount Communications Cable Technical Document (Pin-outs, etc.) (Online)
PicoCount Serial Communications Protocol for Developers (Online)

PicoCount 4500

PicoCount 4500 New Owner Letter (PDF)
PicoCount 4500 Quick Start Guide (Online)
PicoCount 4500 Manual - English (Online)
PicoCount 4500 Manual - Español (Online)
TrafficViewer Pro Software Manual - English (Online)
TrafficViewer Pro Software Manual - Español (Online)
Video: TrafficViewer Pro -- Getting Started (on YouTube)
Video: TrafficViewer Pro -- In Depth 1 (on YouTube)
Setting Your Counter Out
Short Article: "Adjusting dwells for the best results"
Short Article: "Setting up for low speeds"
Short Article: "Using our counters with testers/simulators"
Step-by-step: "Troubleshooting PicoCount connection problems"
Cleaning Your Units
PicoCount/TrafficViewer Pro Frequently Asked Questions (FAQ)
PicoCount Warranty & Repair Information
Software: TrafficViewer Pro Download Page
Software: Additional Vehicle Classification Schemes, not in our software
PicoCount Communications Cable Technical Document (Pin-outs, etc.) (Online)
PicoCount Serial Communications Protocol for Developers (Online)

Test Equipment

CountBuddy

Video: CountBuddys Explained (on YouTube)
CountBuddy Warranty & Repair Information

CountBuddy II

Video: CountBuddys Explained (on YouTube)
Video: Changing the CountBuddy II Battery (on YouTube)
CountBuddy Warranty & Repair Information

Road Tube Simulator

Road Tube Simulator Manual (Online)

General

Downloads (drivers, manuals, etc.)
Our Policies (ordering, shipping, returns, etc.)
VehicleCounts.com YouTube Channel
Warranty & Repair Information